Most people think of IoT transition as a technical challenge, and it is. But most IoT transitions don’t fail because of technology alone. They fail because of people.
IoT crosses the boundaries between departments—and that doesn’t always turn everyone into happy campers. Success requires close collaboration across strategy, product, industrial design, experience design, mechanical engineering, data science, engineering, and more. But cultural disconnects between teams can create significant barriers in product development. Hardware and software teams, for example, have competing ideologies – the former lives by a mantra of ‘measure twice, cut once’ because of the high cost associated with hardware development and manufacturing, while software teams often strive for a ‘ship now, iterate later’ approach.
Without clarity of leadership, responsibilities, respect, and vision, these teams may not foster the communication necessary to succeed in IoT. The key to success is engaging the highest levels of the organization through the process so that everyone involved has the air cover to step out of their comfort zones. Because these kinds of institutional changes can be uncomfortable. With clear support throughout the entire organization, the transitional road bumps can return to being a technical challenge, not a human one.